Privacy policy
Draft for review. Items in [brackets] still need your details, and this policy should be checked by a lawyer before the site goes live.
Who we are
Incanto Gems ("we", "us") is a family jewelry business located at 579 Fifth Avenue, New York. [Legal business name and registered address, if different.] You can reach us at [email address] or [phone number].
What we collect
- Contact details you give us: your name and mobile number when you request a consultation.
- Your design choices: the piece, diamond origin, shape, metal, side stones, budget and any design notes you create with our designer.
- What you send us later: inspiration photos, ring size, shipping address, and messages exchanged by text or phone.
- Payment information: handled by our payment provider. [Name the provider, for example Stripe or your bank.] We don't store full card numbers.
- Basic technical data: like browser type and pages visited, if analytics are added to the site. [Remove this line if you don't use analytics.]
How we use it
- To contact you about your consultation and design, including by text message.
- To source diamonds, prepare your design and CAD rendering, take payment, build and ship your order.
- To provide aftercare and answer questions about your piece.
- To keep records required for tax, accounting and legal purposes.
We don't sell your personal information, and we don't share it with others for their own marketing.
Text messages
When you request a consultation, you agree that we may text you at the number you provide about your design and order. These are conversational messages from your jeweler, not automated marketing. Message frequency varies. Message and data rates may apply. Reply STOP at any time to stop receiving texts, or HELP for help. Consent to receive texts is not a condition of purchase.
Who we share it with
Only with service providers that help us run the business, and only as needed:
- Our form delivery service, which emails consultation requests to us [Web3Forms].
- Diamond suppliers and grading labs, which receive your stone requirements but not your contact details.
- Payment processors, shipping carriers and insurers, to complete and protect your order.
- An AI service that writes the design notes in our online designer. It receives your design choices, not your name or number.
We may also disclose information when the law requires it.
How long we keep it
We keep consultation details for [24 months] if you don't place an order, and order records for as long as required for tax and warranty purposes. You can ask us to delete your information sooner.
Your choices and rights
You can ask to see, correct or delete the personal information we hold about you, or to stop texts, by contacting [email address]. Depending on where you live, you may have additional rights under state privacy laws, and we'll honor them.
Security
We use reasonable measures to protect your information. No method of transmission or storage is completely secure.
Children
Our site isn't intended for anyone under 18, and we don't knowingly collect their information.
Changes
If we update this policy, we'll change the date at the top of this page.